At Shadow Systems, we strive very hard to produce products that consistently beat expectations and ‘wow’ our customers.
Nothing matters more than customer satisfaction. Here are some examples of recent feedback we have received.
“I must say I am more than impressed with everything I have seen on the Shadow Systems as far as quality and attention to detail. Your pistols are purpose built with function being the main goal, not fashion. They are built to fight and are not gaudy and overpriced as it seems it has become the norm in the industry. Thank you and your Team for their service as well.”
“This company is no joke! They have the best customer service I have ever dealt with. The guys at shadow systems went above and beyond for me and I am very grateful. You can depend on this company and trust you are getting top notch equipment from experienced professionals. What sets them apart from other manufacturers is their real world experience. They have brought that knowledge to their products.”
Jordan D., via Facebook
“I would say I’m more than satisfied and a customer for life. Letting the other shooters run a mag through to help increase your customer base. One mag and they’ll be sold.”
“I picked up my pistol today. So far I could not be any more impressed on the looks, fit and finish of the pistol. You guys definitely take attention to detail seriously.”
“Excellent products and service from people who have been on the front line and know what is needed. Done right here in the great USA in Texas. Couldn’t ask for anything better!”
Chris P., via Facebook
“I am a firearms instructor for both LE and civilians, so I know a little bit about what constitutes a top tier pistol, and what it needs to be able to deliver if you’re going to run it hard. In this pistol, you have delivered the flattest recoil impulse I have ever shot. The top-flight milled slide gives me the lowest footprint I have ever seen, and the ability to cowitness my red dots with conventional height iron sights is actually a pretty big freaking deal. This is such a high quality, reasonably priced pistol.”
“All I can say is AMAZING! This is the flattest shooting polymer striker fired pistol I have ever shot! It stays so flat and tracks so good I was seriously impressed. I have a few Glocks with zev dragonfly slides and the recoil impulse on the MR918 is way better. For the price Shadow Systems cannot be beat!!”
“This gun takes a proven formula and takes it to a level higher than anything else on the market. Even the very high end custom glocks do not hold a candle against this gun. It is the highest quality polymer Frame I have ever felt…this is simply the best polymer gun at any price.”
“The 1911 back plate & funnel make this pistol fit my hand like it was custom built for me. 500+ rounds, various ammo, blowup and carry stuff, not one failure and no cleaning… Every round goes where I placed it. Just wish these were available when I was active duty LEO… Thank you for producing such a great defense pistol! ”
“Just bought the Shadow systems MR918 Elite with a threaded barrel. I bought it because it fit my hand very nicely and it is a nice and lite gun for carry. After my first range session of approximately 300 rounds I am truly impressed. Like most folks before me have mentioned, the recoil is nice and the muzzle flip is very minimal. No malfunctions, and I shot the center out of the target in no time. Another HUGE factor for me is the Outstanding customer service they have.”
“My go to carry gun. The Shadow Elite with a Trijicon red dot is lite weight and incredibly accurate. Over 2000 rounds through it and not one jam or issue. Well worth the cost! Thanks guys, one amazing gun.”
“I carry this weapon on duty daily as a Police Officer in Texas. Couldn’t ask for a better duty pistol. Has been extremely reliable in terrible training conditions and has shot flawlessly. Extremely accurate and shoots very flat when making follow up shots. Fantastic weapon and a solid LE discount. I don’t plan on carrying anything else in my career unless I get forced to do so. The customer service from Shadow Systems was 2nd to none.”