Privacy Policy
Last updated: November 2025
Shadow Systems LLC (“Shadow Systems,” “we,” “us,” or “our”) is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit shadowsystemscorp.com, make a purchase, create an account, or otherwise interact with us.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
A. Information You Provide
We collect personal information you voluntarily provide, including when you:
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Create an account
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Make a purchase
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Register a product or submit warranty information
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Contact customer service
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Join our email list
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Participate in promotions, contests, or surveys
This may include:
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Your name
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Email address
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Phone number
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Shipping and billing address
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Payment information (processed securely by third-party providers)
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Order history
B. Information Collected Automatically
When you browse our website, we automatically receive certain information such as:
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IP address
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Browser type and version
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Device information
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Pages viewed
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Time spent on the site
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Referring URL
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General geographic location
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Cookie and tracking data
This helps us improve site performance, monitor security, and understand customer behavior.
C. Information from Third Parties
We may receive information from:
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Payment processors
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Shipping carriers
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Email and marketing tools
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Analytics platforms
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Customer service tools (e.g., LiveChat)
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Social media platforms, if you interact with our content
2. How We Use Your Information
We use your information to:
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Process and fulfill orders
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Provide account access and customer support
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Register and service warranty claims
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Communicate order updates and service notifications
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Send marketing or promotional emails (only if you opt in)
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Improve our website, products, and services
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Protect against fraud and unauthorized activity
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Comply with legal obligations
3. Consent
How We Obtain Consent
When you provide personal information to complete a transaction, create an account, or interact with the website, you consent to our collecting and using that information for that purpose.
If we request your information for a separate purpose (such as marketing), we will ask directly for your consent or provide an option to decline.
How to Withdraw Consent
You may withdraw consent at any time by contacting:
4. Disclosure of Information
We may disclose your personal information:
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If required by law or legal process
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If you violate our Terms of Service
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To protect our rights, property, or safety
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To comply with investigations or regulatory requirements
We do not sell your personal information.
5. Third-Party Services
We use trusted service providers to operate our business, including:
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WooCommerce and WordPress hosting providers
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Payment processors
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Shipping partners
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Email and CRM systems
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Analytics and advertising providers
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Customer support platforms
These providers only collect and use your information as required to deliver their services and are contractually obligated to protect your data.
Once you leave our site or click a third-party link, their privacy policies apply.
6. Security
We use industry-standard security measures to protect your personal information, including:
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SSL encryption on all pages
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PCI-compliant payment processing
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Firewall-protected servers
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Access-restricted systems
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Secure data storage protocols
While no system is completely secure, we take reasonable steps to safeguard your information.
7. Cookies & Tracking Technologies
We use cookies, pixels, and similar tools to:
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Keep items in your shopping cart
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Remember login and browsing preferences
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Improve site performance
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Analyze website traffic
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Personalize content and marketing
You may disable cookies through your browser settings if desired.
8. Age of Consent
By using this website, you represent that you are at least 18 years of age or the age of majority in your jurisdiction. Our products and website are not directed to minors.
9. Changes to This Privacy Policy
We may update this Privacy Policy at any time. Changes take effect immediately when posted on the website. If significant updates are made, we will provide notice on the website or via email.
Continued use of our site indicates acceptance of any changes.
10. Your Rights
You may have rights under applicable privacy laws to:
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Access personal information we hold about you
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Request corrections or updates
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Request deletion of your data (subject to legal retention requirements)
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Opt out of marketing communications
To make a request, contact:
support@shadowsystemscorp.com
11. Contact Information
If you have questions about this Privacy Policy or need assistance with your personal information, please contact:
Shadow Systems LLC
1001 Los Rios Boulevard, Suite 100
Plano, TX 75074 USA
Phone: (469) 458-6808
Email: support@shadowsystemscorp.com
Attn: Privacy Compliance Officer
California Privacy Addendum (CCPA/CPRA)
Last updated: November 2025
This California Privacy Addendum supplements our Privacy Policy and applies only to California residents under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
1. Personal Information We Collect
We collect categories of information including:
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Identifiers (name, email, IP address)
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Commercial information (purchase history)
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Internet activity (browsing behavior)
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Geolocation (approximate)
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Payment information (processed securely through third parties)
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Customer support communications
We do not sell personal information.
2. Your Rights Under California Law
California residents have the right to request:
A. Right to Know
You may request disclosure of:
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Categories of personal information collected
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Sources of data
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Purpose of collection
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Categories of third parties with whom we share data
B. Right to Access
You may request specific pieces of personal information we have collected.
C. Right to Delete
You may request deletion of your personal information, subject to legal exceptions.
D. Right to Correct
You may request corrections to inaccurate personal data.
E. Right to Opt Out of Sharing
We do not sell or share personal information for cross-context behavioral advertising.
F. Right to Non-Discrimination
We will not deny goods, services, or pricing based on exercising your privacy rights.
3. How to Submit a Request
California residents may exercise their rights by contacting:
Email: support@shadowsystemscorp.com
Phone: (469) 458-6808
We may require verification steps before fulfilling requests.
4. Data Retention
We retain personal information only as long as necessary for:
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Fulfilling orders
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Warranty and service obligations
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Preventing fraud
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Compliance with legal requirements
5. Authorized Agents
California residents may designate an authorized agent to submit requests on their behalf. Verification will be required.
6. Metrics & Reporting
If required by law, we will publish annual metrics regarding privacy requests and responses.
7. Updates to This Addendum
We may update this Addendum. Updates become effective upon posting on our website.
