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Payment

We currently accept payment from all major credit card / debit card companies. Payment is taken at the time of your order and authorization must be approved before we can deliver your order.  All pricing is listed in and all payments are received in US Dollars.  

Shipping

Customer is responsible for all shipping and freight charges, FOB seller’s warehouse

Seller will not be responsible for shipping delays caused by any carrier.

Shipping orders for in-stock items will be shipped by the next business day. (Barring any inventory discrepancies.)

Shipping rates are calculated based on weight, destination, and shipping service. Your final shipping and handling amount will be displayed before your place your order

Customer must notify Seller at time of purchase if a signature is required for residential deliveries. Seller is not liable for any lost or stolen goods that are delivered to a residence without requiring a signature.

For more information about shipping please contact our customer service department at 469-458-6808.

Warranty / Returns

One (1) Year Limited Warranty

Shadow Systems products and components are sold as is. Shadow Systems maintains confidence in the level of quality, design, and expert workmanship incorporated into every Shadow Systems product and component. Therefore, Shadow Systems, extends a limited warranty against manufacturer and design defects for a period of one (1) year from the date of purchase (90 days for commercial and/or governmental agencies). And a thirty (30) day satisfaction guarantee which gives the customer the option of returning their product without explanation within (30) days from the date of purchase, only to the original retail purchaser with proof of purchase returned prepaid with a sales receipt to the factory and a return verification number obtained from Shadow Systems customer service. No other warranties are implied or expressed in any way. Any modifications to Shadow Systems products in any manner, other than those expressed or implied by Shadow Systems in written form, or the firing of hand-loaded, reloaded, remanufactured, or improper ammunition, will instantly void stated warranty. In the event of a warranty claim by purchaser, the product or component must be inspected by Shadow Systems to determine the validity of the claim prior to honoring this warranty. No other entity shall be qualified or validated by Shadow Systems to determine a defect, for warranty purposes, of any product or component designed, created, or manufactured by Shadow Systems. Purchaser accepts responsibility for any shipping and handling charges which may be incurred.

ITAR Restrictions

The sale, transfer, transportation, or shipment outside of the U.S. of many of our products is prohibited or restricted for export without complying with U.S. export control laws and regulations. Violations of these export laws are subject to severe criminal penalties. The purchaser and recipient of any of our items must recognize their legal obligation to abide by all laws in regards to the international Traffic in Arms Regulations (ITAR) and the U.S. Export Administration Regulations (EAR). If you wish to purchase an item for ultimate shipment or use outside of the United States make sure to check our dealers for one of our international partners.  Please contact us if you have questions or require additional assistance.   

FFL Transactions

For all FFL Transactions contact compliance@shadowsystems.com